This is Service Design Thinking: Basics-Tools-Cases
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1 de 1 personas piensan que la opinión es útil
Formato:Tapa blanda|Compra verificada por Amazon
Como introducción al Service Design Thinking creo que no se le puede pedir más a un libro. Claro, directo, conciso, sencillo y gran documentación.
1 de 1 personas piensan que la opinión es útil
4.0 de un máximo de 5 estrellas
Merece la pena si tienes que trabajar en la creación/diseño de un nuevo servicio
14 de febrero de 2013
Formato:Tapa blanda|Compra verificada por Amazon
Esta guía de campo merece la pena 100%. Explica y da muchos consejos sobre cómo realizar ciertas tareas en relación al service design. Otro libro que merece la pena es "Don't make me Think" the Steke Krug ya que es muy sencillo y complementa perfectamente a este libro.
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4.0 de un máximo de 5 estrellas
18 opiniones
12 de 12 personas piensan que la opinión es útil
4.0 de un máximo de 5 estrellas
Highly useful and practical introduction in this field
13 de abril de 2011
Por Antonno Versteeg
- Publicado en Amazon.com
Formato:Tapa dura
A good introduction to the fairly new field of "Service Design", this book is more a less a motivation to start doing things. Through interesting case studies and short articles by various contributors, many aspects of Service Design are brought forward, followed up by a section dedicated to the tools service designers use within their profession.
Especially this section makes the book valuable to me as it presents in print an overview of many methods and tools that may be encountered 'in the wild' during projects, all laid out in the book in such a way that it is easy to use them on-site during sessions or meetings.
I think that for the academic reader the book will perhaps not dive deep enough into the discourse about the value and meaning of Service Design (and Design Thinking), but I definitely recommend this book to people that are working within the field or are interested in the subject. The practical and concise approach stimulates the reader to apply the mentioned tools within own projects and use the case studies to get inspiration.
Especially this section makes the book valuable to me as it presents in print an overview of many methods and tools that may be encountered 'in the wild' during projects, all laid out in the book in such a way that it is easy to use them on-site during sessions or meetings.
I think that for the academic reader the book will perhaps not dive deep enough into the discourse about the value and meaning of Service Design (and Design Thinking), but I definitely recommend this book to people that are working within the field or are interested in the subject. The practical and concise approach stimulates the reader to apply the mentioned tools within own projects and use the case studies to get inspiration.
8 de 9 personas piensan que la opinión es útil
4.0 de un máximo de 5 estrellas
Elegant, Actionable Textbook - A Must Have Service Design Reference
20 de septiembre de 2011
Por Laura J Keller
- Publicado en Amazon.com
Formato:Tapa dura|Compra verificada por Amazon
If you're like me, you have a mini-library of those user experience books that are most meaningful to you. I've recently finished reading what is now the latest addition to my own professional mini-library: This Is Service Design Thinking, by Marc Stickdorn, Jakob Schneider, and numerous collaborators and co-authors. This book is likely to become the quintessential service design textbook for students, educators, and professionals alike.
The book covers a non-definition definition of service design, explaining that it's really the successful amalgamation of various fields (including but not limited to interaction, product and graphic design and operations management). It is quite refreshing to see the lack of a solid statement for what service design is as we designers tend to belabor definitions of our disciplines and sub-disciplines to a fault.
The authors then proceed to explain a framework for what service design is through 5 principles. As an advocate for simplicity, I'd further coalesce the five principles that the book presents. Service design places importance on
1) people--both customers and service providers
2) participatory, ethnographic processes and approaches
3) tangible, visualized design artifacts
The remainder of This Is Service Design Thinking covers the following topics in discreet sections:
- Who are service designers?
- What is the process that service designers follow?
- What are examples of tangible deliverables, tools, and case studies that result from the service design process?
The content, visuals, layout, flow and overall book design are incredibly effective and actionable and I'd recommend it to anyone in the field of design who is interested in exploring how the service economy will intersect with the work you do.
The book covers a non-definition definition of service design, explaining that it's really the successful amalgamation of various fields (including but not limited to interaction, product and graphic design and operations management). It is quite refreshing to see the lack of a solid statement for what service design is as we designers tend to belabor definitions of our disciplines and sub-disciplines to a fault.
The authors then proceed to explain a framework for what service design is through 5 principles. As an advocate for simplicity, I'd further coalesce the five principles that the book presents. Service design places importance on
1) people--both customers and service providers
2) participatory, ethnographic processes and approaches
3) tangible, visualized design artifacts
The remainder of This Is Service Design Thinking covers the following topics in discreet sections:
- Who are service designers?
- What is the process that service designers follow?
- What are examples of tangible deliverables, tools, and case studies that result from the service design process?
The content, visuals, layout, flow and overall book design are incredibly effective and actionable and I'd recommend it to anyone in the field of design who is interested in exploring how the service economy will intersect with the work you do.
9 de 11 personas piensan que la opinión es útil
5.0 de un máximo de 5 estrellas
Great way to learn SDT
5 de julio de 2011
Por Pedro Queiros
- Publicado en Amazon.com
Formato:Tapa dura
The book is very easy to read and can teach you the basics of service design very easily in the first third. Then, even if you are a more advanced Service Designer, you will still learn a lot of cool things in the second third with 25 practical tools to help you design services. Finally a lot of experience to share in the last third of the book with real life cases! Great book for who wants to learn what is Service Design!
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