Preguntas frecuentes

How is my order being shipped ?
Your order is being shipped via airmail.

How long does it take for my order to arrive?
International shipments take generally 10-14 business days (excl. Saturdays/Sundays) after the order left our warehouse

14 Business days have passed and my order has not arrived, what should I do?
Please contact our customer service. We will check that everything was done correctly from our side. We cannot influence however the postal services or customs agencies of any country to speed up processing.

Why did you cancel my order?
We try to have at least one piece of all our listings in stock in our warehouse, but sometimes demand is stronger than expected and we might run out of a title. Instead of backordering it we believe it is more fair to you to give you your money and have you decide if you want to order it from us again in the future or use a different seller.

I need my order on a specific date - can you guarantee delivery for a specific date?
Unfortunately we cannot guarantee delivery for specific dates, if you order a time sensitive material, we encourage to use a local retail store.

I received a broken jewel case.
Please contact our customer service:amazones@sdcd.com before leaving negative feedback.

Do I have to pay customs fees on my order?
You are the importer of a good if you order with a company outside the EU, please contact your local Customs authorities for further information. Orders with a value of 18 British Pounds (or 22 Euros, depending on your countries regulations) or less are usually free of customs fees.

I need an invoice that shows the VAT I payed
If you log into your Amazon account "Where is my stuff" and look at the Payment Information section, you will see that you did not pay any VAT on your order. We cannot provide you more than you will get when using Amazon's Print Order Summary.

What is your return policy?
Please see the section: Returns & Refunds

What is your privacy notice?
Please see the section: Privacy notice

Do you have a website?
Yes we do, but we are not allowed to advertise for it on these pages.

Can I communicate with you in a different language than English?
Yes, we are always trying to provide you with multi-lingual/cultural Team Members and offer support in the following languages: English, German, French, Japanese, Spanish, Swedish and Finnish

Are my enquiries read and answered by a human?
Yes, our goal is to always be personal and handle all enquiries on a case by case basis.

How can I contact you?
amazones@sdcd.com
Our team is working from 7:00-16:00 Pacific Standard Time Mondays to Fridays. If you receive an email outside this time frame, that means we are working overtime for you.