- Tapa blanda: 164 páginas
- Editor: Createspace Independent Pub; Edición: 2 (9 de mayo de 2014)
- Idioma: Inglés
- ISBN-10: 9781499296778
- ISBN-13: 978-1499296778
- ASIN: 1499296770
- Valoración media de los clientes: 3 opiniones de clientes
- Clasificación en los más vendidos de Amazon: nº46.339 en Libros en idiomas extranjeros (Ver el Top 100 en Libros en idiomas extranjeros)
The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company (Inglés) Tapa blanda – 9 may 2014
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Reseña del editor
Revised second edition in September, 2016
Interested in innovating and creating a customer focused culture like Amazon? In The Amazon Way, Rossman introduces readers to the unique corporate culture of the world’s largest Internet retailer, with a focus on the fourteen leadership principles that have guided and shaped its decisions and its distinctive leadership culture -- as only an insider could do.
Peppered with humorous and enlightening firsthand anecdotes from the author’s career at Amazon, this revealing business guide is also filled with the valuable lessons that have served Jeff Bezos’s “everything store” so well—providing expert advice for aspiring entrepreneurs, CEOs, and investors alike.
In just twenty years, Amazon.com has gone from a start-up internet bookseller to a global company revolutionizing and disrupting multiple industries, including retail, publishing, logistics, devices, apparel, and cloud computing.
But what is at the heart of Amazon.com’s rise to success? Is it the tens of millions of items in stock, the company’s technological prowess, or the many customer service innovations like “one-click”?
As a leader at Amazon who had a front-row seat during its formative years, John Rossman understands the iconic company better than most. From the launch of Amazon’s third-party seller program to their foray into enterprise services, he witnessed it all—the amazing successes, the little-known failures, and the experiments whose outcomes are still in doubt.
Biografía del autor
John Rossman is a former Amazon.com executive and tells this story as only an insider could. He is a sought after Amazon analyst by media ranging from CNBC to the New York Times. He develops and implements innovative business models, technology strategies, and operations improvement for Fortune 500 companies in industry sectors ranging from high tech, to philanthropy to retail. He currently works as a managing director for Alvarez & Marsal, a global, professional services firm that delivers performance improvement, turnaround management, and business advisory services.
Prior to A&M, John served as director of enterprise services at Amazon.com, where he developed the Merchants @ program, a B2B network that enables millions of sellers to offer products through Amazon, which now is over 40 percent of all orders. He also ran the relationships with enterprise clients like Target.com, Toys “R” Us, Sears.ca, Marks and Spencer, and the NBA.
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Un pero es que es muy corto, por tanto hay ciertos principios que se pueden quedar un poco cortos a veces, pero en global es un libro que me ha gustado mucho y recomiendo sin duda.
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And start putting together the metrics to measure, monitor and improve how you practice these principals. You don't have to work on all of them at the same time, pick 2 or 3 that make the most sense for you at this point of your life and dive deep into those. After you have proven to yourself that you "get" these and they are ingrained into your mind as habits move on to the next set.
I feel this book effectively captures the essence of amazon's leadership. There are many quotes and letters by Jeff Bezos which reveal his brilliance and also dedication to customers. He really does seek to delight customers and wants them to have the best experience on the web. Some of his comments are also lol funny. This book explains how Jeff Bezos has built a culture that meets extremely high standards. While other authors have perhaps guessed at what Jeff is thinking, John Rossman actually really seems to know and bases his information off Jeff's words. The heart of amazon is finally revealed. John Rossman excels at paying attention to the details.
Most books on amazon tend to be highly analytical but this one goes even deeper to the core of what amazon is. Working at amazon seems to be a character building process. Some of the stories of what amazon has done to keep customers happy are also amazing. The technology is mind blowing.
I especially enjoy books written by former employees and this one is no exception. Since John Rossman used to work for amazon he has the inside scoop and he presents people who work there in a very positive light.
What this book does well is capture the excitement of amazon. I read this book in one day and had trouble putting it down. It was that interesting. Now I understand the depths to which Jeff Bezos goes to make amazon my favorite website. This book made me wonder what surprises are awaiting us all in the near future.
So I felt this was an intellectually invigorating read and I especially enjoyed Jeff's letters to his stockholders. This book gives sage advice on how to manage a company that is customer-centric. It also explains what attracts high-performing employees. You can't afford not to read this book if you own your own company. It is that good!
~The Rebecca Review