- Tapa dura: 136 páginas
- Editor: Best Sellers Pub (20 de octubre de 2010)
- Idioma: Inglés
- ISBN-10: 0982636903
- ISBN-13: 978-0982636909
- Valoración media de los clientes: Sé el primero en opinar sobre este producto
Empowerment: A Way of Life (Inglés) Tapa dura – 20 oct 2010
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Descripción del producto
Reseña del editor
This book will help organizations and individuals master the skills of empowerment so it becomes a Way of Life. Empowerment is the key to great service and critical to an organization's success. Rarely will you ever see an employee making an empowered decision to make a customer overhappy in order to keep them coming back.Most employees feel they will be fired if they make an empowered decision, yet all CEO's want their employees to make empowered decisions. This book will help everyone better understand how to use empowerment and why it is critical to your success.Empowerment is not just a set of rules: it's a way of life. A way of life everyone will love.Tips and strategies will help individuals and companies incorporate service into their daily lives and corporate structure. This information will help the reader be empowered or empower others to increase opportunities for success.The overall goal of the book is to help the reader see the advantage of empowerment in every aspect of their lives.
Biografía del autor
John Tschohl, called the "Guru of Customer Service" by USA Today, Time and Entrepreneur magazines, is a best selling author of 6 books and president of Service Quality Institute, the global leader in customer service. For the past 28 years he have solely focused on customer service. More than 90% of his business is international.John Tschohl, The Internationally Recognized Service Strategist, has been instructing and motivating employees, managers, supervisors and company CEO's for 38 years. Tschohl has been talking about his topic longer than anyone in the world.As one of the foremost authorities in motivation and motivational topics, John has received recognition and accolades from those whom have had the pleasure to hear him speak.For the last 28 years he has solely focused on helping organizations drive a service culture with his customer service seminars and develop a team of employees providing superior services.His message will help any company learn how to keep your customers in an era of global merciless change and reinvent your company at a level of processes, policies, attitudes and business philosophy in order to deliver unlimited value and extraordinary service. He will help companies to develop a detailed and aggressive strategy to keep their customers and prevent them from defecting to the competition.Featured in the media, from television shows including Good Morning America, CNBC and PBS to USA Today's cover story, newspapers, radio stations, and magazines, he has delivered his message to almost every corner of the world. John's technology and books have been translated into 11 languages, and are represented in over 40 countries.
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Detalles del producto
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Opiniones de clientes más útiles en Amazon.com
of the Top Furniture Store in the country, GABBERTS Furniture and Design, I led them from $12 Million in annual sales to over $20 Million in annual sales in just 3 Years, as well as I do currently in my own Business Consulting company. John's trainings are the "GO TO" source for the Unique fundamentals that experts rely on to provide the very BEST in customer service. If what you are looking for is "average" performance for your company, then skip this book. However, if You truly want to have that Unique "ONE-OF-A-KIND" performance model and step by step instruction that leads to the absolute TOP SUCCESS and ROI in your Business, you'll want to read, highlight, and implement each of John's proven practices !
Matthew G. Sikich II
CEO & President