This piggybacks AT&T, so coverage is great. I have used Red Pocket for 5 months. I use the unlimited voice and text plan. For voice, I have been from Washington DC to Montana and only lost reception in some parts of Montana where no one gets service. I like not paying all of the hidden costs with post paid service, you pay exactly what they say the package costs. Refilling the time is easy, go online, pay, and enter refill pin with phone number on their site. Their site is okay, not great, but you can figure it out after navigating it a couple of times.
I ported 2 numbers from Sprint to Red Pocket. It took about an hour or so for each - very easy.
I do not use data, so I cannot rate it.
I have not had to use their customer service, and do not see myself needing it.
I have an unlocked Blu Dash 4 phone, and a Samsung Comeback (old phone) from T-mobile. The Blu works great, and the Samsung works okay. I think it's lack of power though, not lack of coverage. I wish someone made a new, non-touch screen, flip or slide, qwerty phone.
Sept 10 2013 update:
I am still very pleased with this plan. I have used data since they increased their limits. It works as well as I would expect for the area I used it in. I used it in town, and it went acceptably quick. I used it in the middle of nowhere, and it was fairly slow. Mostly I have issues getting my phone to cooperate. It updates everything once you connect. I need to connect it to my home network more often so it can get it's updates there.
I have seen people have issues with their refill, so here is a quick how that should make it easier. First off, create an account on their webpage, it streamlines the whole process. Then follow this how to:
Go to Red Pocket's home page
>Click "Refill my account"
>Refill now - whichever plan you have
>Refill now under One-Time refill
>On the top right click log in
>Click reorder on the top order
>I use "check out with paypal"
>Sign into paypal, and pay
>Enter address, and phone number (I wish it would autopopulate), and click update order data.
>Click process order.
>Copy and paste the PIN into notepad
>Go to Red pocket's home page
>Click refill my account
>On the right click Apply refill code
>Enter phone number, and paste the PIN you recived
This is a few steps, but it goes preetty quick (takes about 1 minute). Beside the closest thing AT&T has to my current plan is $199 vs the $59.98 I pay now. I think giving up one minute of my time is worth $130. I wish someone would pay me that much for my time.