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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results de [Phillips, Ellen]
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Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results Versión Kindle


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EUR 8,79

Longitud: 352 páginas Word Wise: Activado Tipografía mejorada: Activado
Volteo de página: Activado Idioma: Inglés

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Descripción del producto

Descripción del producto

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
    
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.  

Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:              
- Who to write to, what to say, what to ask for  
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.

Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.


From the Trade Paperback edition.

Nota de la solapa

How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.
Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.

Detalles del producto

  • Formato: Versión Kindle
  • Tamaño del archivo: 789 KB
  • Longitud de impresión: 352
  • Editor: Vintage (24 de junio de 2010)
  • Vendido por: Amazon Media EU S.à r.l.
  • Idioma: Inglés
  • ASIN: B003F3PKN6
  • Texto a voz: Activado
  • X-Ray:
  • Word Wise: Activado
  • Lector con pantalla: Compatibles
  • Tipografía mejorada: Activado
  • Valoración media de los clientes: Sé el primero en opinar sobre este producto
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Amazon.com: 4.8 de un máximo de 5 estrellas 61 opiniones
5.0 de un máximo de 5 estrellas this book is a great resource on how to write an effective letter 18 de agosto de 2016
Por Abigail - Publicado en Amazon.com
Formato: Tapa blanda Compra verificada
If you ever need to dispute a purchase or make a claim, this book is a great resource on how to write an effective letter. I've used her guidelines with several large corporations and received immediate responses every time.
2.0 de un máximo de 5 estrellas Two Stars 17 de octubre de 2016
Por debby price - Publicado en Amazon.com
Formato: Tapa blanda Compra verificada
I was a little disappointed it wasn't really what I expected.
1 de 1 personas piensan que la opinión es útil
5.0 de un máximo de 5 estrellas used her tips to write letters to Congressmen and Senators, etc. 9 de marzo de 2013
Por Diana - Publicado en Amazon.com
Formato: Tapa blanda Compra verificada
I have used this authors tips on writing letters to Congressmen, Senators, and others and it really works for advocacy. It is an invaluable book
if you write letters and need to get your points across to folks who
think their opinions matter more than yours.
5.0 de un máximo de 5 estrellas Five Stars 16 de noviembre de 2016
Por BE Berry - Publicado en Amazon.com
Formato: Versión Kindle Compra verificada
Great sound advice
5.0 de un máximo de 5 estrellas Mediocre 16 de abril de 2010
Por Surf - Publicado en Amazon.com
Formato: Tapa blanda Compra verificada
This is a very clever concept of interest to almost everyone. The idea could have been presented in a short article or a few examples. No need to drag it out into an entire book, except, sight unseen, I thought it was clever enough to buy.
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