- CD de audio
- Editor: Highroads Media; Edición: Unabridged (1 de enero de 2011)
- Idioma: Inglés
- ISBN-10: 1427211973
- ISBN-13: 978-1427211972
- Valoración media de los clientes: Sé el primero en opinar sobre este producto
The Squeaky Wheel (Inglés) CD de audio – Audiolibro, ene 2011
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Descripción del producto
Reseña del editor
Although life was physically more difficult in the days of the horse and carriage, we complained much less back then, and when we did, our complaints were more likely to get results. Today we complain about everything--yet do so with remarkable ineffectiveness. Most of us grumble, vent, and kvetch, neither expecting nor getting meaningful resolutions. Wasting prodigious amounts of time and energy on unproductive complaints can take an emotional and psychological toll on our moods and well-being. We desperately need to relearn the art of complaining effectively.
Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and what to let slide. He demonstrates how to convey our complaints in ways that encourage cooperation and increase the likelihood of getting resolutions to our dissatisfactions. The principles he spells out apply whether we're dealing with a rude store clerk, a bureaucrat, a coworker, our teenager, or a spouse or partner who's driving us crazy.
Complaining constructively can be extremely empowering and it can significantly strengthen our personal, familial, and work relationships. Applying our new-found complaining skills to customer service representatives, corporate leaders, and elected officials increases the odds that our comments will be taken seriously. If we all complained more effectively, squeaky wheels could change our own lives as well as the world for the better.
Biografía del autor
Guy Winch, Ph.D., received a doctorate in clinical psychology from New York University, completed a postdoctoral fellowship in family and couple therapy, and has been using complaints as a therapeutic tool in his psychotherapy practice for more than a decade. He also dabbles in stand-up comedy. This is his first book.
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Opiniones de clientes más útiles en Amazon.com
Amazon.com: 37 opiniones
This Book Saved Me $400!
8 de febrero de 2011 - Publicado en Amazon.com
A 43 personas les ha parecido esto útil.
Here's what happened to me after I had read this book: I do Ironman triathlons and marathons. Last year while training, I found out that I had a stress fracture on my pelvic bone. Ouch. I needed an MRI to verify that it was indeed a stress fracture. The first MRI came out blurry and I needed to take a second. After assuring me that I would not be charged for another MRI, I took the second test and was told that, yes, I had a pelvic stress fracture. Skip ahead a few months when the bill arrives. I was charged for 2 MRIs $1200 each!! Furious, I picked up the phone to call the lab that did the billing. (Not good to call and complain about something in a rage. Did I not just learn that?!) The billing department informed me that it had already gone through to my insurance company and that their hands were tied-nothing else they could do. Not only that, the double billing pushed me over my deductible, so I was benefiting from it. (OK, smoke coming from my ears.) At that point, I just decided to take a deep breath and do exactly as Dr. Winch had told me to do. I very CALMLY thanked the billing rep for her help up to this point and explained to her that I was not satisfied with her response. I had been told that I would not be billed twice and that it was through no fault of anyone that I hit my deductible. Silence on the phone. I then asked her if I could speak to her manager. She would not put him on the phone. I explained to her, very calmly, that I would not be hanging up the phone until this matter is resolved. Silence. I explained to her that the letter from my insurance company told me that after their deductions I would owe the lab $800 and I am more than happy to pay that amount as I did receive a service from them and would absolutely be paying $800 and not one penny more. Silence. She told me to hang on while she spoke to her manager. I thanked her and when she put me on hold I began to feel very zen-like and clear-minded! Normally, I would be yelling and screaming and demanding my rights. Funny, huh?! She got back on the phone and told me that they would be glad to deduct the 2nd MRI billed to me, however I was still responsible for the entire $1200 from the first MRI and proceeded to explain to me how their billing system worked. I thanked her for imparting that information as well as checking with her manager and replied that while it was very kind of them to deduct their mistake and very interesting how their billing system worked, I was still only happy to pay the $800 that I was originally responsible for. I then reminded her that I had the entire day off and didn't mind staying on the line for the duration. She then told me that she would have to call me back. Five minutes later, she returned my call with the news that I would only owe them for the $800 that was originally negotiated and reported to me by my insurance company! Who knew complaining could be so worthwhile?! Before I had read this book, I probably would have left it at just paying the $1200 for the original MRI and felt good about not having to pay for the 2nd MRI. Crazy, right? I felt calm, had my facts straight and really believed in myself that I had every right to not pay one cent more than I should have to. Seriously, for anyone out there who has a hard time making that complaint that would otherwise eat at them forever, this is the book for you! Not only is it informative and empowering, it is also very humorous and actually fun to read. Dr. Winch is a master at breaking it all down and spelling it out for you in a way that makes you an adult instead of just a `blow-hard'. This book was both worth my time and money and I can honestly recommend it as one favorite reads in a very long time.
Everyone should read this
1 de noviembre de 2013 - Publicado en Amazon.com
A 4 personas les ha parecido esto útil.
People who complain about everything are boring, yes, but this book brings out the benefits -and the necessity- of skillful and judicious complaints. I'll probably re-read it! I recommend it to anyone who usually stays quiet when they get the wrong order, or when the teacher gives the wrong information. It also has great tips for people in customer service, with ways to welcome and handle complaints in a productive way.
This book delivers what its title states
20 de marzo de 2018 - Publicado en Amazon.com
This book addresses the theory and techniques in effective complaining. But in fact, it benefits big aspects of our life, family and career. Being a psychologist, the author does a great work at illustrating the underlying psychological matters when people are complained or being complained. And by observing their behaviours, find out more in-depth issues behind. I find the author’s therapy cases and analysis very inspiring.
A must for anyone who struggles with depression!
15 de enero de 2011 - Publicado en Amazon.com
A 18 personas les ha parecido esto útil.
The Squeaky Wheel will make you think about your life in far broader terms than complaining alone. It is the most empowering book I've read in a very long time. Anyone struggling with depression would benefit tremendously from this book. It will give them great insight and great advice and even more important, it will motivate them and give them hope. As the author says, taking the small step of complaining effectively about one thing can give us the motivation to take another and then another. We all have complaints and using them as psychological tools is as brilliant as it is simple. What a great read!
Useful, fun read. Highly recommended.
15 de octubre de 2014 - Publicado en Amazon.com
A 3 personas les ha parecido esto útil.
A great read. Practical, insightful. Fun to read and easy to put into practice for complaining effectively with companies, friends, and families, and even a bit about receiving complaints.