- Tapa blanda: 162 páginas
- Editor: Rethink Press Limited (20 de octubre de 2014)
- Idioma: Inglés
- ISBN-10: 178133112X
- ISBN-13: 978-1781331125
- Valoración media de los clientes: Sé el primero en opinar sobre este producto
- Clasificación en los más vendidos de Amazon: nº735.137 en Libros en idiomas extranjeros (Ver el Top 100 en Libros en idiomas extranjeros)
Star Quality Hospitality - The Key to a Successful Hospitality Business (Inglés) Tapa blanda – 20 oct 2014
|Nuevo desde||Usado desde|
Los clientes que compraron este producto también compraron
Descripción del producto
Reseña del editor
If you are an independent hotelier or restaurateur wanting to know how to run an even more successful business, this book will take you on a journey of discovery as it: Welcomes you into the world of hospitality; Unlocks the secrets of the business of hospitality; Explains how customers are your lifeline, focusing on suppliers, staff and guests; Highlights key industry trends that must be a part of your business strategy; Shows you how to measure your business success to remain profitable Discover the common mistakes that are made by hospitality owner/managers, from business structure through to service delivery, and read a host of practical tips and checklists that can be implemented immediately to resolve them. The solutions offered will produce optimum results which will in turn increase your profitability. As the founder of the Star Quality Hospitality Consultancy, Monica Or is passionate about unlocking the potential of hospitality businesses by exceeding customer expectations. She is a Fellow and Chairman for the Institute of Hospitality London, and has spoken at conferences in the UK and USA. She has co-written two other hospitality books, and regularly writes for Hotel Industry magazine.
No es necesario ningún dispositivo Kindle. Descárgate una de las apps de Kindle gratuitas para comenzar a leer libros Kindle en tu smartphone, tablet u ordenador.
Obtén la app gratuita:
Detalles del producto
Si eres el vendedor de este producto, ¿te gustaría sugerir ciertos cambios a través del servicio de atención al vendedor?
Opiniones de clientes
|5 estrellas (0%)|
|4 estrellas (0%)|
|3 estrellas (0%)|
|2 estrellas (0%)|
|1 estrella (0%)|
Opiniones de clientes más útiles en Amazon.com
What are your core business values? Who are your internal and external customers? And how is the Environmental Health Officer your friend really? These are all questions ‘Star Quality Hospitality’ asks and explores, through informative industry knowledge and reader exercises. Using her training background and expertise, Monica has tailored the latter towards optimum business, and self, development. She also adds a touch of her own personal flavour. The logo for the Star Quality Hospitality brand is a three-pronged key and this visual imagery is employed effectively to represent your three different types of customer: suppliers, staff and guests. The rule of three is continued when the book is split into three clear, sequential sections: The Business of Hospitality, Customers are your lifeline, and Measure your Success to remain Profitable.
The idea behind Monica’s logo is unlocking the potential to hospitality success. And for those looking to unlock their potential, reading ‘Star Quality Hospitality’ is the perfect place to start.
Monica has achieved the task of breaking down the seemingly insurmountable into smaller, manageable sections. If you're starting out and only buy one book - it should definitely be this one; a highly recommended read.
Colin Ransom - Director, Ransom Harris