- Tapa blanda: 222 páginas
- Editor: Theme Park Press (26 de octubre de 2015)
- Idioma: Inglés
- ISBN-10: 1941500633
- ISBN-13: 978-1941500637
- Valoración media de los clientes: Sé el primero en opinar sobre este producto
Window on Main Street: 35 Years of Creating Happiness at Disneyland Park (Inglés) Tapa blanda – 26 oct 2015
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Lessons from the Man Who Created Disney University
Van Arsdale France, the founder of Disney University and author of its world-class "cast member" training programs, takes you inside the "berm" for a first-hand look at how Disney makes the magic that keeps its guests coming back for more.
Hired in 1955, several months before Disneyland opened its front gate, Van worked with Walt Disney, C.V. Wood, Dick Nunis (hired as Van's "gofer" who went on to become the chairman of Walt Disney Attractions), and other notables to create not only the best-trained workforce in America, but also enlightened principles of customer service envied and imitated worldwide.
Van's many, many stories include:
- The construction of Disneyland, as seen from the office he shared with Dick Nunis on-site
- The first Disneyland training programs, designed and conducted by Van himself
- The evolution of those training programs into Disney University and its "Traditions" curriculum
- The politics behind the scenes, and Walt Disney's surprisingly tough managerial style
- The lessons learned at Disneyland brought east to Walt Disney World
LEARN THE "DISNEY WAY" FROM THE MAN WHO CREATED IT!
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ADDENDUM: This new edition of Window on Main Street is COMPLETE... Containing the entire original manuscript, without the previous version's 'edits'. It is the book Van France wanted to publish but couldn't at the time! PLUS it is finally printed and bound in an edition that will not fall apart from being handled, read and enjoyed. My congratulations to Theme Park Press for this wonderful production.
I was *thrilled* to see if as an eBook here on Amazon.
It's a great resource for any Disneyland fan, written by the man who Walt entrusted with training all new hires. There are some fantastic stories -- from Van Arsdale France walking through back areas to unwind, to a day where...well, I don't want to spoil it, but there's a fantastic story about a day where Parking Lot attendants decided to make it hard for certain people to find their cars at the end of the day.
A great look into Disneyland history from a man who lived it, but whose name isn't as well-known as Walt's or many of the Imagineers. I highly recommend this book.
Up until recently this book was only available in a limited edition hard cover that was out of print. I thank the publisher for obtaining the rights to re-print this valuable piece of Disney history.